How do I clean the earcuffs?
For earcuffs done in certain gemstones we recommend this cleaning solution made up of regular household cleaning products. Just mix up the solution in a small jar, drop the ear cuff into it and shake it up a bit, let it sit for a few minutes and Voila!!, they come out shiny clean! Gemstones NOT recommended are: turquoise, malachite, freshwater pearls, lapis. Gemstones it works great for include: all sterling, all goldfilled, black onyx, garnet, jade, tiger’s eye, hematite, amethyst, and red jasper.
How do I clean the sterling necklaces?
While no one will lie to you and tell you it’s fun – I generally use a toothbrush and silver polish, stroking the toothbrush in the direction of the twist. You won’t have a problem of tarnish with the goldfilled selections.
Also, try baking soda. Cover the piece with baking soda and rub gently with your fingers or a soft cloth.
And yet one more idea! If you’ve got a Dremel tool – what girl can live without one? – Using the polishing brush attachment No. 403 is my choice.
If the ear cuffs lose their shape can I reshape them?
Yes. The cuff portion (the heavier gauge wire that hugs the ear) can be reshaped easily around a Magic Marker. I have literally driven the car over an earcuff and been able to revive it. Of course, an earcuff going through that severe a trauma also requires some special jewelry tools to save it, but it certainly is testimonial to their resiliency!!
Can the twisted wire pieces be repaired?
Yes, in most cases we can repair a damaged piece. It’s kindof tricky so I wouldn’t recommend trying it yourself if you’ve never worked with wire. While all work is done with one entire length of wire, additional strands are woven into the piece where more weight or strength is needed. Applying this technique, repairs can usually be made without detection.
How long is delivery?
Generally, the earcuffs are shipped within two business days of the order, unless there is a supply shortage. In which case, we’ll let you know how long it is expected to take. Necklaces and bridal can take longer, but you will be notified if it will take longer than five business days. If you have a rush, let us know and we will do our best to accommodate your needs.
How long have you been in business?
The Zannedelions company has been in existence since 1997.
Where are you located?
Joshua Tree, California
Are your products guaranteed.
Yes. If you are not completely happy with your purchase we will gladly refund your money or give you an exchange. Which ever you prefer. Simply return the item(s) within 7 days of receiving them. Orders made around the Christmas holidays we extend this time to 7 days after the 25th of December. We will refund the entire amount of your purchase, less any shipping & handling charges.
The returned item(s) must be packaged with the same amount of care with which they were mailed to you. We cannot accept returns shipped in envelopes or in boxes containing insufficient packing material. Use bubble wrap or packing peanuts, not newspaper or tissue paper.
What is the difference between a crystal and a rhinestone?
Swarovski manufactures both crystals and rhinestones, and both are made out of leaded crystal (like a Waterford vase). “Crystals” are beads made out of leaded crystal, while “rhinestones” are solid chunks of leaded crystal cut into faceted shapes in the same manner as a diamond (e.g. marquise cut, princess cut, round cut, etc.). By cutting Swarovski rhinestone chain and stringing them through where the chain connector was, we are able to use the brilliance the rhinestone offers in the designs while maintaining the security stringing beads offers.
Do you do custom designs?
We are always delighted to work on custom designs or orders. Please feel free to email us to talk about design ideas and begin the process.
For an entirely new design, the price of your custom pieces will be based on the materials, labor involved and a $50 consultation/design fee. As with all of our products, we require payment in full before we begin work.
What if I would like a design in a selection not offered?
If you are interested in selections not offered, but with materials we normally stock, for example an earcuff done in a combination of amethyst beads and aurora borealis rhinestones, we’ll be happy to make those up for you at the price of the most expensive component. For example, for the previously suggested combination, amethyst and aurora borealis, you would be charged for an earcuff done in all aurora borealis.
If we need to make a special order for the items there is an extra $20. charge to cover locating and shipping the materials.
What are your privacy practices?
We don’t divulge our customers’ information to anyone. Period.
How will my package be shipped?
Standard shipping within the United States is done via USPS. We can also accommodate special shipping requests such as overnight via FedEx or UPS. If you’re interested in special shipping, please be sure to inquire about shipping options when you place your order if it is not offered on the shopping cart.
Please be aware, shipping insurance only covers loss or damage while the package is in transit. Insurance will not cover replacement of items where delivery confirmation indicates the package was delivered.
We also ship internationally.
Do you do wholesale?
Yes. Please refer to our Whole sale page for information of our policies and minimums.